If you are having trouble accessing the platform and logging into your account, we suggest the following troubleshooting steps:
- Clear cache and cookies: Cached data can sometimes cause issues, so clear your browser cache and cookies.
-
Try incognito mode: Open FX Replay in incognito mode to see if extensions are interfering.
Chrome, Edge, and Safari: Press Command + Shift + N
Firefox: Press Command + Shift + P - Disable extensions: Temporarily disable any browser extensions that might be blocking access.
- Try a different browser: We suggest Google Chrome.
If you are still having issues after all steps have been performed, please open a ticket with our support team.