My Plan Isn't Showing After Payment
Paid for a plan but still see the free plan, or stuck on the plans page and can't select a plan or reach your dashboard? Check your sign-in email, then contact us.
Paid for a plan, but FX Replay still shows the free or an expired plan? Or are you stuck on the page asking you to choose a plan, unable to select one or reach your dashboard? Check the one thing below, then contact us. Please don't pay again: a second checkout can charge you twice.
1. Make sure you're signed in to the account you paid for
Your plan is linked to the email address you used at checkout.
- Sign in with that same email address.
- If you created your account with Google, use Continue with Google and pick the same Google account you paid with.
If you have more than one email address, it's easy to sign in to a second account that doesn't have the plan.
2. Stuck on the plans page, or still seeing the wrong plan? Contact us
If you're stuck on the plans page and can't select a plan or get to your dashboard, please contact our Support Team. The same applies if you're sent back to the plans page every time you sign in, or if you see the wrong plan after paying. None of this is expected. It can happen on a paid plan, a free trial or the free Beginner plan, and our team fixes it from our side. Clearing your browser or trying another device won't fix it, so you don't need to try those steps.
Contact our Support Team and include:
- the email address you sign in with
- the email address you paid with, if it's different
- a screenshot of what you see
Don't go through checkout again. If a payment partly went through, paying again can charge you twice.
Other problems that can look similar
| What you see | What to do |
|---|---|
| You sign in, but the dashboard doesn't load (a blank screen, an error, or it keeps loading) | Try a private or incognito window, then clear FX Replay's site data. See Can't Log In? How to Fix Sign-In Problems. |
| You can't sign in at all | See Can't Log In? How to Fix Sign-In Problems. |
| Your payment was refused at checkout | When you pay in your local currency, not every payment method is available. Don't retry several times: contact us with the exact error and the payment method you used. See Payment Methods, Invoices & Failed Payments. |
| You want a different plan | See How to Upgrade or Change Your Plan. |
Learn more
- How to Contact FX Replay Support
- Payment Methods, Invoices & Failed Payments
- How to Upgrade or Change Your Plan
Frequently Asked Questions
Should I pay again to unlock my plan?
No. If you've already paid, paying again can charge you twice. Contact our Support Team and we'll check your account.
I'm stuck on the plans page and can't select a plan or reach my dashboard. What should I do?
Contact our Support Team. Being stuck on the plans page isn't expected on any plan, including a free trial or the free Beginner plan, and our team fixes it from our side. Include the email you sign in with and a screenshot of what you see.
Will clearing my browser or using another device fix it?
Not when you're held on the plans page or the wrong plan shows. Our team fixes that from our side, so contact us instead. Browser steps only help when the dashboard itself doesn't load.
I paid with a different email address. What should I do?
Sign in with the email you paid with. If you'd rather keep your current account, contact our Support Team and include both email addresses.
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