How to Cancel Your Subscription

You can cancel your FX Replay subscription at any time from your account. You don't need to contact support to do it.

How to cancel your subscription

1. Log in to FX Replay.
2. Click Account Settings at the bottom-left of the dashboard.
3. Open the Subscription tab.
4. Click Manage Plan ▼, then select Cancel.
5. Answer the question What's getting in the way of your edge? and click Next. It helps us improve FX Replay.
6. You may be offered an alternative. To keep cancelling, click Decline Offer.
7. On Just making sure you want to cancel., click Confirm & Cancel.

You'll see Cancellation confirmed. You won't be billed again. Click Go to Account. On the Subscription tab, a banner shows the date your plan ends. You keep full access until then and won't be charged again.

Changed your mind? Click Remove cancellation on that banner before your plan ends.

Cancel before your renewal date to avoid being charged for the next period.

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What happens after you cancel

• You keep full access until the end of the billing period you've already paid for.
• You won't be charged again.
• Your account isn't deleted, and your data isn't deleted just because you cancelled.
• You can come back at any time by logging in and choosing a plan.
• Cancelling doesn't refund payments you've already made. See our Refund Policy.

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Cancelling during a free trial

The steps are the same. To avoid being charged, cancel before your trial ends. If you don't, your trial turns into a paid subscription automatically. See How the Free Trial Works.

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Your data if you come back later

Cancelling doesn't delete your data. When you subscribe again, how much of your history you can see depends on the plan you choose. Each plan keeps your data visible for a different length of time, so a plan with a shorter limit may hide older sessions and trades. See Plans & Pricing Compared.

Cancelling isn't the same as deleting or resetting your account. Cancelling only means your plan doesn't renew at your next billing date. Deleting your account permanently removes it and your personal data (see How to Delete Your Account). Resetting erases all your account data but keeps your account (see How to Reset Your Account Data).

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Can't cancel? Check these first

• Unpaid invoice: if there's an unpaid invoice on your account, you may need to pay it before you can cancel. See Payment Methods, Invoices & Failed Payments.
• Page won't load: refresh the page, clear your browser cache, or try a different browser.

Still stuck? Contact our Support Team.

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