How to Delete Your Account

Deleting your account permanently removes your account and your personal data. It's also how you make a GDPR deletion request. You can do it yourself from Account Settings: your account is deleted 72 hours after you confirm, and you can cancel at any time during those 72 hours.

Before you start

• Deleting your account isn't the same as cancelling your subscription. Cancelling only means your plan doesn't renew at your next billing date, and you keep your account and data. See How to Cancel Your Subscription.
• It isn't the same as Reset my account either. A reset erases all your account data, but keeps your account, login, email and plan. See How to Reset Your Account Data.
• Only accounts on the free Beginner plan can be deleted. On Beginner, you can delete your account straight away.
• On an active Intermediate or Pro plan, you won't see Delete my account. Cancel your subscription first: the option appears once your paid period ends and your account moves to the free Beginner plan. If you're not sure how to do this, contact support and we'll help.

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How to delete your account

1. Make sure you're on the free Beginner plan. Delete my account only appears on Beginner.
2. Open Account Settings and go to the Account tab.
3. Scroll to the bottom of the page and click Delete my account, just above Reset my account.
4. Type DELETE, then choose whether to keep your published indicators available to other traders, without your name. If you don't tick this, they're deleted with the rest of your account.
5. Click Confirm.

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The 72 hour window

After you confirm, your account is scheduled for deletion.

• A banner in FX Replay shows the time remaining. To stop the deletion, click Cancel deletion.
• We also send you an email, Confirm your account deletion request, with the deadline and a Cancel my deletion request link. If you didn't ask to delete your account, click that link right away.

When the 72 hours are over, the deletion is permanent and can't be undone.

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What is deleted

• Your profile and login
• Your journal, charts, strategies and analytics
• Your Battles profile
• Your live broker connections
• Your details in the tools we use to email you and to support you

Invoices for past payments are kept for our records, anonymized. Your published indicators stay available, without your name, only if you chose to keep them.

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Need help?

Contact support and we'll help if:

• you're on a paid plan and aren't sure how to move to the free Beginner plan
• you can't log in, or no longer have access to your account's email
• you tried and Delete my account failed, or it doesn't appear even though you're on the Beginner plan
• you need help with any other data protection (GDPR) request

See How to Contact FX Replay Support.

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