Can't Log In? How to Fix Sign-In Problems

Having trouble logging in to FX Replay? Most sign-in problems are quick to fix. Start with the checks below, then find your specific problem further down.

Start here

1. Check how you signed up. If you created your account with Google, always log in with the Sign in with Google button. There's no separate password for Google accounts.
2. Check your email address. Make sure you're using the same email you signed up with.
3. Go directly to app.fxreplay.com instead of clicking an old link or bookmark.
4. Try an Incognito window (Ctrl + Shift + N on Windows, Cmd + Shift + N on Mac). If you can log in there, an extension or old cached data is causing the problem.
5. Clear FX Replay's cache and cookies. This won't delete any of your account data:
   1. Open chrome://settings/content/all in Chrome.
   2. Search for fxreplay.
   3. Find app.fxreplay.com.
   4. Click the trash icon, or select Delete data.
   5. Fully close Chrome, then open it again.
   6. Log back in to FX Replay.
6. Turn off browser extensions, especially ad blockers, privacy tools and password managers.
7. Try another browser. FX Replay works in up-to-date Chrome, Edge, Firefox and Safari.

For more general fixes, see Quick Fixes: Try These First.

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Common sign-in problems

I forgot my password

1. Go to app.fxreplay.com.
2. Click Forgot your password? on the login page.
3. Enter the email address on your account.
4. Open the reset email and follow the link to set a new password.

I didn't get the password reset email

• Check your spam and junk folders.
• Make sure you entered the email address you signed up with.
• Some email providers take a few minutes. Wait 5 minutes, then check again.
• Signed up with Google? You don't need a password reset. Use Sign in with Google instead.

Still nothing? Contact our Support Team.

I signed up with Google, but I'm asked for a password

Accounts created with Google don't have a separate password. Go back to the login page and click Sign in with Google. If Google sign-in doesn't work, clear FX Replay's cache and cookies (see above) or try another browser.

I see a "URL too large" error

This happens when the sign-in link becomes too long, usually because of extra tracking information in the link. To fix it:

1. Clear FX Replay's cache and cookies (see above).
2. Type app.fxreplay.com directly into your browser, instead of clicking a link.
3. Log in again. An Incognito window also avoids this problem.

I keep getting CAPTCHA challenges

• Clear FX Replay's cache and cookies, or try an Incognito window.
• Turn off ad blockers and privacy extensions.
• Turn off your VPN or proxy, as these can trigger extra CAPTCHAs.
• Make sure your browser is up to date.

I don't remember which email I used

Contact our Support Team with your full name and any email addresses you might have used. If you remember your username, include that too.

My account looks locked or inactive

Contact our Support Team with your account email and a short description, or a screenshot, of what you see.

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