I can't place a buy - I get an error

If you are getting a validation error when you try and place a buy, this could be happening for multiple reasons:

  • Your using the wrong type of order, such as: 
    • Placing a Sell Limit above price instead of a Buy Limit below price
  • Misusing Stop vs. Limit orders
  • Confusing short vs. long logic

For Resolution try the following steps:

1. Check the order tool selected (left-hand toolbar): 

Use Market Order for immediate execution 
◦ Use Limit Order if you want to buy below current price or sell above
◦ Use Stop Order if you want to buy above or sell below price 

2. Make sure you're choosing the correct side:
Buy Limit goes below the current price 
Sell Limit goes above 
◦ If you're buying above price, you need a Buy Stop 

3. Double-check your entry direction:
◦ If you're expecting to go long, select Buy
◦ If going short, select Sell 

4. Avoid using reversed order placement zones:
◦ Placing a Buy Limit above current price will trigger a validation error or invert your trade.